We first want to say thank you for all of your messages and feedback on the Spring season. When we started this league years ago we wanted to create a program based on suggestions and feedback from the community and a league families want to be a part of. As a small business that relies so heavily on our community, your feedback and support are very important to our family.
After speaking with a good number of coaches and parents via phone and email, we have decided to indefinitely postpone the Spring season. Due to the fluidity of the virus, an upward trend in cases, and the uncertainty of field availability within our local communities, we have deemed this to be the best course of action. Obviously, the safety of our players and families is of the most importance. Although we realize a good number of you wanted to play, it is our social responsibility not to at this time. We will all be back on the field before you know it and appreciate the game even more.
Out of your registration fees, the majority has been spent already on equipment, insurance, marketing, staff, background checks, and league fees, etc. as we started to work on our Spring season back in November. As a community program, National Flag Football operates each location on very small margins of less than $7 per player and we can assure you we are not making a profit during this season and suffering major losses that can never be recouped. However, we know the right thing to do is something versus nothing, which some youth sports leagues have chosen to do. COVID-19 has caused all of us to adjust and accept unwarranted changes. Unfortunately, we are not able to provide a full credit or refund given how close we were to kicking off the season but are aware everyone has been effected differently so would like to offer the following options:
1. Future Credit: (amount varies depending on your league location) credit good for a future season up to one year (per player).
2. Refund: (amount varies depending on your league location) refund issued to the credit card used to register (per player).
3. Donate Your Registration: The donated funds will be used to offer scholarships for those in need and ensure the quality of the program you are used to is maintained into the future. Many families have chosen to donate their registrations and we truly appreciate those who have offered this and thank all of you in advance!
Although we know some of you may not agree with the above options, we are trying our best to do the right thing by the majority, be fair, and accommodate your family during this unexpected pandemic. We hope this small gesture, which is not as big as we’d like, illustrates our passion for football and not financial gain. Please know we are not owned or operated by the NFL. We are a small business dedicated to providing great youth sports programming to the communities we operate in.
If you chose a refund it will be processed but can take up to 6 - 8 weeks for the refund to show up on your credit card. If the original credit card is no longer valid, we will have to issue a manual check and send to the address referenced in the billing section. Please be advised we have to have all refund requests completed in a batch. These responses will be reviewed weekly. Again, we sincerely apologize we were not able to accommodate all requests and preferences and hope you continue to support us in the upcoming seasons.
We are working with a reduced number of staff to be financially responsible; we will answer inquiries if needed prior to making your decision. We just ask for patience while we work through higher than normal volume of questions due to the circumstances.
From our family to yours, we hope you are staying healthy, safe, and happy.
CLICK HERE FOR TO SELECT YOUR REFUND/CREDIT/DONATION OPTIONS